Measuring the Information Society:  final report

 

asis-l-bounces@asis.org; on behalf of; Michel J. Menou [Michel.Menou@wanadoo.fr]          Thu 23/06/2005 9:54 PM

ASIS-L; sigifp-l; sigiii-l; eurchap; Euro_Student_ASIST@yahoogroups.com       [Asis-l] [Fwd: Announcement final report 'Measuring the InformationSociety']

 

 

-------- Original Message --------

Subject:    Announcement final report 'Measuring the Information Society'

Date:       Thu, 23 Jun 2005 12:32:32 +0200

From:       Sandra Volders <sandra.volders@hiva.kuleuven.be>

Reply-To:   <sandra.volders@hiva.kuleuven.be>

To:   'STILE reader' <sandra.volders@hiva.kuleuven.be>

 

 

 

Measuring the Information Society

Monique Ramioul, Ursula Huws & An Bollen (eds.)

 

The development of a global Knowledge-based Society has presented huge new challenges to statisticians as occupations, businesses, production and work processes and labour market be­haviour are transformed at accelerating speed. In the absence of reliable data, the public debate is all too often based on anecdote, hype or misinformation. The speed and scope of the current labour market changes instigate new demands for information, coming from policy-makers, jour­nalists, academics and other stakeholders. Some of these demands include: How many companies practice offshore outsourcing and how many jobs are at risk? How many teleworkers are there? How many people work in call centres? How many people use computers at work? How many work in virtual teams? How fast are these trends growing? Which countries are leading these develop­ments and which are lagging behind? Is work really becoming more flexible? And are workers really becoming more mobile?

Drawing on the work of the European STILE project (www.STILE.be), this unique book brings together contributions from leading European academic and independent research institutes and National Statistical Institutes, academic experts and international organisations. The result is a comprehensive overview - indispensable reading for statisticians, researchers or policy-makers with an interest in gaining an accurate insight into the economic and social upheavals accompanying technological change and informing a responsible public debate on the future of work.

Contents

Measuring the labour market in the New Economy: the work of the STILE project / Monique Ramioul & An Bollen European establishment surveys: obstacles and opportunities on the road to cross-national convergence / Peter Ester, Markus Promberger & Amelia Román Employers’ demand for part-time workers: incidence and motives in Germany and the Netherlands / Piet Allaart & Lutz Bellmann Reflections on mobility in the New Economy / Anders Ekeland A cost benefit assessment of administrative databases and surveys in measuring labour market mobility / Mikael Åkerblom Measuring labour market mobility in the ICT sector / Alex Stimpson & Maarten Tielens Measuring potential offshoring of ICT intensive using occupations / Desirée van Welsum & Graham Vickery Coding and classification of sectors and occupations in the eEconomy / Ursula Huws Occupational profiling in the Information Society / Ben Hövels New occupations in a new economic environment: European similarities and differences / An Bollen & Monique Ramioul How to measure eWork in social surveys / Giovanna Altieri, Francesca della Ratta & Cristina Oteri

Telework: the latest figures and what they mean / Joanne Pratt Interplay of technological and organisational innovations: the case of eWork diffusion in the New Member States / Csaba Makó & Miklós Illéssy

Leuven: HIVA

2005 250p. ISBN: 90-5550-403-3

HIVA publication n° 959

19.5 € (exclusive shipping)

This publication can be ordered by email (HIVA@kuleuven.be), by fax (+32 16

323344) or via our ordering facilities on our website www.hiva.be

.

*****************************************

Sandra Volders

HIVA - Work and Organisation Sector

Parkstraat 47, B-3000 Leuven (Belgium)

Phone +32 16 32 33 15, Fax +32 16 32 33 44 sandra.volders@hiva.kuleuven.be http://www.hiva.be/

As a consequence of the university domain name change (kuleuven.be instead of kuleuven.ac.be), the web addresses of the K.U.Leuven websites will be changing as well as all staff email addresses (.ac will be dropped).

My new email address: sandra.volders@hiva.kuleuven.be

--

=================================================================

Dr. Michel J. Menou

Consultant in ICT policies and Knowledge & Information Management Adviser of Somos@Telecentros board http://www.tele-centros.org Member of the funding steering committee of Telecenters of the Americas Partnership http://www.tele-centers.net/ B.P. 15 49350 Les Rosiers sur Loire, France

Email: Michel.Menou@wanadoo.fr

Phone: +33 (0)2 41518165

Fax: +33 (0)2 41511043

http://www.ucl.ac.uk/ciber/peoplemenou.php

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National Library of Australian joins international program to assist searchers

John D Byrum [jbyr@loc.gov]         Thu 9/06/2005 9:50 PM         ifla-l@infoserv.inist.fr; AUTOCAT@listserv.BUFFALO.EDU

Media release Thursday 9 June 2005

National Library of Australian joins international program to assist searchers

Information seekers face enormous challenges in finding the resources they need.  With millions of books and other materials for users to discover, libraries have established a cooperative scheme to help searchers find the right resources, by recording author and series names through an international standard system.  This system, the Name Authority component of the Program for Cooperative Cataloguing (NACO), enables users all over the world to find resources easily through their library's catalogue. 

Libraries record the names which relate to each publication and also the authoritative version of all authors names to assist searchers. Library catalogues can then be used to easily find all the publications of an author, no matter what names they used, or everything about a particular publication.  For example works by Agatha Christie, including those published by her under the name Mary Westmacott, can be founding one search because of the information provided by the records from the international file.  If you are searching for Shakespeare's Macbeth, whether printed, audio, braille or online you can find them all by clicking on the heading "Shakespeare,William, 1546-1616 McBeth".

In Australia, the National Library has managed the Australian equivalent, the Australian Name Authority File, with contributions from every state library, most university libraries and many other libraries over many years. It has been used by over 1000 Australian libraries to make sure that their users can find material easily and accurately.  There are now over 1.6 million names recorded with many new names added each year.

To help users around the world the National Library has now joined the Library of Congress' Name Authority (NACO) service, and will contribute information about Australian authors to the over 2.3 million database.  It will mean users of libraries around the world can locate material by Australian authors, even when the authors have used pseudonyms.  If a searcher is interested in publications of Miles Franklin, works that she published under then name Brent of Bin Bin can be found because Australian libraries have shared information about authors pseudonyms.

"A key role for libraries around the world is to help users find materials successfully," commented Jan Fullerton, Director-General, National Library of Australia.  "By working together libraries are able to share their knowledge to be able to help users all around  the world locate resources in our collections.  The National Library's collaboration with the Program for Cooperative Cataloguing means that material by Australian authors will be able to be used more easily in libraries in all nations."

"We are able to share this information internationally only because of the commitment of Australian libraries to share their knowledge through online systems.  I congratulate libraries for continuing to support users through their contribution to Libraries Australia and the Australian Authority file and encourage libraries to contribute in the future,"

Associate Librarian for Library Services Deanna Marcum remarked, "The Library of Congress, as the secretariat for the Program for Cooperative Cataloging, is delighted to have the National Library of Australia as the newest national library to join the Program.  The National Library will add a unique and valuable contribution to the sharing of bibliographic data for worldwide use."

Australian libraries have also contributed for many years to the international subject database, through the Subject Authority Co-operative Program coordinated by the Library of Congress.  Accurate names for many Australian indigenous names and languages, and Australian events are now recorded in international library catalogues to assist searchers because of the Library's contribution. 

"The National Library is pleased to have a key role in developing services which can be used to assist searchers to find all resource held in libraries," commented Fullerton, "These services can also be used by Internet search engines.  The Library is committed to developing new services in the future which will improve successful access to Australian material through the Internet."

Further information:

Roxanne Missingham, Assistant Director-General, resource Sharing Division, National Library of Australia, phone 02 6262 1143, email rmissingham@nla.gov.au

Margaret Kennedy, Director, Libraries Australia Database Services, phone 02 6262 1129, email mkennedy@nla.gov.au

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New Directions in Human Information Behaviour Springer Series: Information Science and Knowledge Management, Vol. 8 2005,

asis-l-bounces@asis.org; on behalf of; Amanda Spink [aspink@mail.sis.pitt.edu]      Thu 18/08/2005 11:17 PM

asis-l@asis.org         [Asis-l] New Information Science Book - New directions in HumanInformation Behavior

New Directions in Human Information Behaviour Springer Series: Information Science and Knowledge Management, Vol. 8 2005, Hardcover ISBN: 1-4020-3667-1

Co-Editors: Amanda Spink (Queensland University of Technology)

            Charles Cole (McGill University)

New Directions in Human Information Behavior, co-edited by Drs. Amanda Spink and Charles Cole provides an understanding of the new directions, leading edge theories and models in human information behavior. Information behavior is conceptualized as complex human information related processes that are embedded within an individual’s everyday social and life processes.

The book presents chapters by an interdisciplinary range of scholars who show new directions that often challenge the established views and paradigms of information behavior studies. Beginning with an evolutionary framework, the book examines information behaviors over various epochs of human existence from the Palaeolithic Era and within pre-literate societies, to contemporary behaviors by 21st century humans. Drawing upon social and psychological science theories the book presents a more integrated and holistic approach to the understanding of information behaviors that include multitasking and non-linear longitudinal processes, individuals’ information ground, information practices and information sharing, digital behaviors and human information organizing behaviors. The final chapter of the book integrates these new approaches and presents an overview of the key trends, theories and models for further research.

This book is directly relevant to information scientists, librarians, social and evolutionary psychologists. Undergraduate and graduate students, academics and information professionals interested in human information behavior will find this book of particular benefit.

************************************

Dr. Amanda Spink

Professor of Information Technology

Faculty of Information Technology

Queensland University of Technology

Gardens Point Campus, 2 George St

Brisbane QLD 4000 Australia

***********************************

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Open Access Webliography

Scholarly Electronic Publishing Weblog [SEPW@LISTSERV.UH.EDU]; on behalf of; Charles W. Bailey, Jr. [cbailey@UH.EDU] 

Thu 11/08/2005 12:39 AM       SEPW@LISTSERV.UH.EDU         

A preprint of the article "Open Access Webliography" by Adrian K. Ho and Charles W. Bailey, Jr. is now available.

This annotated webliography presents a wide range of electronic resources related to the open access movement that were freely available on the Internet as of April 2005.

http://www.escholarlypub.com/cwb/oaw.htm

This article appears in the volume 33, no. 3 (2005) issue of Reference Services Review, which is a special issue about "the role of the reference librarian in the development, management, dissemination, and sustainability of institutional repositories."

http://thesius.emeraldinsight.com/vl=2409844/cl=18/nw=1/rpsv/cw/www/mcb/00907324/v33n3/contp1.htm

A preprint of my "The Role of Reference Librarians in Institutional Repositories" article in this issue is also available.

http://www.escholarlypub.com/cwb/reflibir.pdf

Both preprints are under the Creative Commons Attribution-NonCommercial License.

Below is a list of the topics covered in the webliography:

* Starting Points

* Bibliographies

* Debates

* Directories--E-Prints, Institutional Repositories, and

  Technical Reports

* Directories--Open Access and Free Journals

* Directories and Guides--Copyright and Licensing

* Directories and Guides--Open Access Publishing

* Directories and Guides--Software

* Disciplinary Archives

* E-Serials about Open Access

* Free E-Serials That Frequently Publish Open Access

  Articles

* General Information

* Mailing Lists

* Organizations

* Projects

* Publishers and Distributors

* Search Engines

* Special Programs for Developing Countries

* Statements

* Weblogs

Best Regards,

Charles

Charles W. Bailey, Jr., Assistant Dean for Digital Library Planning and Development, University of Houston Libraries

Home: http://www.escholarlypub.com/

DigitalKoans: http://www.escholarlypub.com/digitalkoans/

Open Access Bibliography: http://www.escholarlypub.com/oab/oab.htm

Scholarly Electronic Publishing Bibliography: http://info.lib.uh.edu/sepb/sepb.html

Scholarly Electronic Publishing Weblog: http://info.lib.uh.edu/sepb/sepw.htm

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Oxford Internet Survey (OxIS2005)]

asis-l-bounces@asis.org; on behalf of; Michel J. Menou [Michel.Menou@wanadoo.fr]          Tue 21/06/2005 11:39 PM

ASIS-L; sigiii-l; sigifp-l; eurchap; Euro_Student_ASIST@yahoogroups.com       [Asis-l] [Fwd: OII News [2005.06.21]: Oxford Internet Survey (OxIS2005)]

-------- Original Message --------

Subject:    OII News [2005.06.21]: Oxford Internet Survey (OxIS 2005)

Date:       Tue, 21 Jun 2005 10:36:17 +0100

From:       enquiries <enquiries@oii.ox.ac.uk>

To:   <oii-contacts@maillist.ox.ac.uk>

Dear Colleague:

We are pleased to announce that the OII's report on the 2005 Oxford Internet Survey (OxIS 2005) is now available online at:

http://www.oii.ox.ac.uk/research/?rq=oxis/index

OxIS 2005 was completed in March. Covering a wide range of topics from Internet use and non-use to the social implications of the Internet, it received excellent press coverage, including coverage of a plateau we reported in the diffusion of the Internet in Britain and a Sunday Times exclusive on 'How the net changed family life':

http://www.timesonline.co.uk/newspaper/0,,2776-1650507_1,00.html

A print edition of the report will be available next month. If you would like to receive a print version of the full report, please email your request, along with your postal address to: oxis@oii.ox.ac.uk

OxIS is a major centerpiece of OII research, sponsored this year by AOL, BT, Ofcom and Wanadoo. More information regarding OxIS is available on our Web site.

Regards,

Bill Dutton, Director

Corinna di Gennaro, Survey Research Officer

-------

Oxford Internet Institute

University of Oxford

1 St Giles

Oxford

OX1 3JS

 

Tel: 01865 287210

Fax: 01865 287211

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Scholarly Electronic Publishing Weblog

Open Lib/Info Sci Education Forum [JESSE@listserv.utk.edu]; on behalf of; Charles W. Bailey, Jr. [cbailey@UH.EDU]

Fri 29/04/2005 12:24 AM             JESSE@listserv.utk.edu        Scholarly Electronic Publishing Weblog (4/25/05)

Below is the latest issue of SEPW, which I am sending as a sample issue to the list.  If you are interested in subscribing to this free biweekly e-publication, use this Web form:

http://listserv.uh.edu/cgi-bin/wa?SUBED1=sepw&A=1

For other access methods, see the end of the document.

------------------------------------------------------------

Scholarly Electronic Publishing Weblog

April 25, 2005

------------------------------------------------------------

Next Weblog update on 5/9/05.

The Acquisitions Librarian [1] 17, no. 33/34 (2005):

Includes "Choices in Cataloging Electronic Journals"; "Electronic Collection Management: Completing the Cycle--Experiences at Two Libraries"; "Electronic Journals in Aggregated Collections: Providing Access Through the Catalog and a Cold Fusion Database"; "ELIN@: Electronic Library Information Navigator--Towards the 'One Stop Shop'"; "The Electronic Librarian: Inching Towards the Revolution"; "Harvesting for Disseminating Open Archives and the Role of Academic Libraries"; "The Impact of Licenses on Library Collections"; "Integrating Print and Electronic Resources:

Joyner Library's 'Pirate Source'"; "The Method Behind the

Madness: Acquiring Online Journals and a Solution to Provide Access"; "Travels into Several Remote Corners of the Information Universe: A Voyage to the Department of the Houyhnhnmists, or, Licensing Issues and the Integrated Collection"; "Western Michigan University Libraries'

'Electronic Journal Finder'"; and other articles.

Collection Building [2] 24, no. 2 (2005): Includes "Developing Criteria for the Withdrawal of Print Content Available Online," "The Development of Electronic Journals in the United Arab Emirates University (UAEU)," "Report on the 6th International Conference on Grey Literature," and other articles.

D-Lib Magazine 11, no. 4 [3] (2005): Includes "Social Bookmarking Tools (I): A General Review [4]," "Social Bookmarking Tools (II): A Case Study--Connotea [5],"

"Survey of the Providers of Electronic Publications Holding Contracts with Spanish University Libraries [6]," and other articles.

DLF Newsletter 5, no. 2 [7] (Spring 2005): Includes a report from New York Public Library [8] and other information.

The Electronic Library [9] 23, no. 1 (2005): Includes "Desirable Search Features of Web-Based Scholarly E-Book Systems"; "The E-Book Industry Today: A Bumpy Road Becomes an Evolutionary Path to Market Maturity"; "E-Books in Academic Libraries"; "E-Books in an Academic Library:

Implementation at the ETH Library, Zurich"; "Electronic

Books: Their Integration into Library and Information Centers"; "An Overview of Electronic Books: A Bibliography"; and other articles.

IFLA Journal 31, no. 1 [10] (2005): Includes "Citations and Links as a Measure of Effectiveness of Online LIS Journals,"

"Copyright Protection as Access Barrier for People Who Read

Differently: The Case for an International Approach," and other articles.

Information Research 10, no. 3 [11] (2005): "Intellectual Property Rights vs. Public Access Rights: Ethical Aspects of the DeCSS Decryption Program [12]" and other articles.

The Journal of Academic Librarianship [13] 31, no. 2 (2005):

Includes "Understanding Metadata and Its Purpose" and other articles.

Journal of the American Society for Information Science and Technology [14] 56, no. 7 (2005): Includes "The Impact of Impermanent Web-Located Citations: A Study of 123 Scholarly Conference Publications" and other articles.

Library Collections, Acquisitions, and Technical Services [15] 29, no. 1 (2005): Includes "Challenges in Managing E-Books Collections in UK Academic Libraries," "Electronic or Print Books: Which Are Used?," "Library and Information Science Journals: An Editor Survey," and other articles.

Library Journal, 15 April 2005 [16]: Includes "Choosing Sides--Periodical Price Survey 2005 [17]," "Google Scholar Links with Libs. [18]," "Life After the NIH [19]," and other articles.

portal: Libraries and the Academy [20] 5, no. 2 (2005):

Includes "Digital Authenticity and Integrity: Digital Cultural Heritage Documents as Research Resources," "Model for Presenting Resources in Scholar's Portal," "The Preservation of Digital Content," "Web Citation by Graduate

Students: A Comparison of Print and Electronic Theses," and other articles.

RLG DigiNews 9, no. 2 [21] (2005): Includes "Automating

Preservation: New Developments in the PRONOM Service [22],"

"A Comparison Between Migration and Emulation in Terms of Costs [23]," and other articles.

Technology Review (May 2005 [24]): Includes "Google and the Coming Search Wars, Revisited [25]," "The Infinite Library [26]," and other articles.

------------------------------------------------------------

http://info.lib.uh.edu/sepb/sepw.htm

Copyright © 2005 by Charles W. Bailey, Jr.

This work is licensed under the Creative Commons Attribution-NonCommercial License. To view a copy of this license, visit http://creativecommons.org/licenses/by-nc/2.0/ or send a letter to Creative Commons, 559 Nathan Abbott Way, Stanford, California 94305, USA.

Bailey, Charles W., Jr. Scholarly Electronic Publishing Bibliography. Houston: University of Houston Libraries, 1996-2005.

http://info.lib.uh.edu/sepb/sepb.html

SEPW Mailing List Subscription

http://info.lib.uh.edu/sepb/sepwlist.htm

Atom Feed

http://sepw.blogspot.com/atom.xml

RSS Reed (FeedBurner)

http://feeds.feedburner.com/ScholarlyElectronicPublishingWeblogrss

Open Access Bibliography: Liberating Scholarly Literature with E-Prints and Open Access Journals

http://info.lib.uh.edu/cwb/oab.htm

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[1] http://www.haworthpress.com/store/TOC.asp?sku=J101

[2] http://caliban.emeraldinsight.com/vl=6763612/cl=95/nw=1/rpsv/cw/www/mcb/01604953/contp1.htm

[3] http://www.dlib.org/dlib/april05/04contents.html

[4] http://www.dlib.org/dlib/april05/hammond/04hammond.html

[5] http://www.dlib.org/dlib/april05/lund/04lund.html

[6] http://www.dlib.org/dlib/april05/alvite/04alvite.html

[7] http://www.diglib.org/pubs/news05_02/

[8] http://www.diglib.org/pubs/news05_02/nyplnews5.pdf

[9] http://zerlina.emeraldinsight.com/vl=1350183/cl=28/nw=1/rpsv/cw/www/mcb/02640473/contp1.htm

[10] http://ifla.org/V/iflaj/IFLA-Journal-1-2005.pdf

[11] http://informationr.net/ir/10-3/infres103.html

[12] http://informationr.net/ir/10-3/paper230.html

[13] http://www.sciencedirect.com/science?_ob=JournalURL&_cdi=6556&_auth=y&_acct=C000050221&
_version=1&_urlVersion=0&_userid=10&md5=3a10a6fa76a3cbaaa079ef9061cb353a

[14] http://www3.interscience.wiley.com/cgi-bin/jhome/76501873

[15] http://www.sciencedirect.com/science/journal/14649055

[16] http://www.libraryjournal.com/toc/4/15/2005

[17] http://www.libraryjournal.com/article/CA516819

[18] http://www.libraryjournal.com/article/CA516043

[19] http://www.libraryjournal.com/article/CA516022

[20] http://muse.jhu.edu/journals/pla/

[21] http://www.rlg.org/en/page.php?Page_ID=20571

[22] http://www.rlg.org/en/page.php?Page_ID=20571#article1

[23] http://www.rlg.org/en/page.php?Page_ID=20571#article0

[24] http://www.technologyreview.com/articles/05/05/issue/mag_toc.asp

[25] http://www.technologyreview.com/articles/05/04/wo/wo_040405ferguson.asp

[26] http://www.technologyreview.com/articles/05/05/issue/feature_library.asp

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SIG on Blogs, Wikis & Podcasting: Potential new?

asis-l-bounces@asis.org; on behalf of; Michael R. Leach [mrleach@fas.harvard.edu]         Tue 21/06/2005 1:34 AM

asis-l@asis.org         [Asis-l] Potential new SIG on Blogs, Wikis & Podcasting

Dear Colleagues,

I have been approached by a number of members within ASIST about the formation of a new Special Interest Group on Blogs, Wikis, and Podcastingthink of it as “SIG-BWP” for the moment. At this point, I am just soliciting everyone to see who else may be interested in joining, leading, supporting a new SIG-BWP. Send me your contact information and I will “keep you in the loop” as we move forward with this initiative.

Thanks.

Michael Leach

President-Elect, ASIST

leach@physics.harvard.edu <mailto:leach@physics.harvard.edu>

--

Michael R. Leach

Director, Physics Research Library, Harvard University

17 Oxford St., Cambridge, MA 02138 USA

&

Head of Collection Development, Cabot Science Library, Harvard University

1 Oxford St., Cambridge, MA 02138 USA

1-617-495-2878 (voice); 1-617-495-0416 (fax) leach@physics.harvard.edu or mrleach@fas.harvard.edu

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US National Science Board Draft Report on Long Lived Digital Data Collections

J.K.Vijayakumar [vijayakumarjk@yahoo.com]             Tue 5/04/2005 9:39 PM                       ifla-l@infoserv.inist.fr; rscao-l@infoserv.inist.fr; india-lis@infoserv.inist.fr                     [IFLA-L] FW: US National Science Board Draft Report on Long Lived Digital Data Collections

On Behalf Of Clifford Lynch

      Sent: Tuesday, April 05, 2005 12:26 AM

      To: CNI-ANNOUNCE -- News from the Coalition

      Subject: [CNI-ANNOUNCE] US National Science Board Draft Report on Long Lived

      Digital Data Collections

     

      The National Science Board has just released an important draft

      report titled "Long-Lived Digital Data Collections: Enabling Research

      and Education for the 21st Century" for public comment; comments are

      requested by May 1. You can find the report at:

     

      http://www.nsf.gov/nsb/meetings/2005/LLDDC_draftreport.pdf

     

      and information about how to submit comments is linked off the main

      National Science Board page at

     

      http://www.nsf.gov/nsb

     

      For those at the CNI spring meeting, Chris Greer will be presenting a

      summary of this report at one of the 1pm Tuesday April 5 project

      briefing sessions; we ! will try to get a copy of his presentation on

      the CNi web site after the meeting.

     

      Clifford Lynch

      Director, CNI

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"The Virtual Customer":  New IFLA Publication

Sjoerd Koopman [Sjoerd.Koopman@ifla.nl]                Wed 28/09/2005 4:46 PM                   Ifla-l@infoserv.inist.fr                [IFLA-L] New IFLA Publication: "The Virtual Customer"

New IFLA Publication: "The Virtual Customer"

The virtual customer: a new paradigm for improving customer relations in libraries and information services.

O cliente virtual: um novo paradigma para melhorar o relacionamento entre clientes e serviços de informação e bibliotecas L'usager virtuel: un nouveau paradigme pour améliorer le service à la clientèle dans les bibliothèques et services d'information El cliente virtual: un nuevo paradigma para mejorar el relacionamiento entre clientes y servicios de información y biblioteca

For several years the concept of «virtual client» or «virtual customer» has been part of the world of libraries and information services. This publication contains the proceedings of a satellite meeting on this topic, organized by IFLA's Management and Marketing Section and held in Sao Paulo in Brazil in August 2004.

It contains papers from more general  points of view such as the democratization of access to digital information to more specific questions such as virtual libraries and new services, not forgetting user and librarian education, web site design, more specialized information, etc. The readers of these proceedings will find along these pages a very stimulating content which will guide them towards better services for virtual clients.

Papers are presented in the original language of their presentation (Portuguese, French, Spanish and English) with summaries in these four languages.

The virtual customer: a new paradigm for improving customer relations in libraries and information services.

Edited by Sueli Mara Soares Pinto Ferreira and Réjean Savard.

München: Saur, 2005, 385 p.

(IFLA Publications; 117)

ISBN 3-598-21845-1

Price: EUR 128 (IFLA Members EUR 96)

Order:

K.G. Saur Verlag

P.O. Box 701620

81316 Munich, Germany

http://www.saur.de

Tel: +49-89-76902-300 - Fax: +49-89-76902-150/250 - E-mail: saur.info@thompson.de

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END