Measuring the Information Society: final report
asis-l-bounces@asis.org; on
behalf of; Michel J. Menou [Michel.Menou@wanadoo.fr] Thu 23/06/2005 9:54 PM
ASIS-L; sigifp-l; sigiii-l;
eurchap; Euro_Student_ASIST@yahoogroups.com [Asis-l] [Fwd: Announcement final report
'Measuring the InformationSociety']
-------- Original Message
--------
Subject: Announcement final report 'Measuring the
Information Society'
Date: Thu, 23 Jun 2005 12:32:32 +0200
From: Sandra Volders <sandra.volders@hiva.kuleuven.be>
Reply-To: <sandra.volders@hiva.kuleuven.be>
To: 'STILE reader' <sandra.volders@hiva.kuleuven.be>
Measuring the Information
Society
Monique Ramioul, Ursula Huws
& An Bollen (eds.)
The development of a global Knowledge-based
Society has presented huge new challenges to statisticians as occupations,
businesses, production and work processes and labour market behaviour are
transformed at accelerating speed. In the absence of reliable data, the public
debate is all too often based on anecdote, hype or misinformation. The speed
and scope of the current labour market changes instigate new demands for
information, coming from policy-makers, journalists, academics and other
stakeholders. Some of these demands include: How many companies practice
offshore outsourcing and how many jobs are at risk? How many teleworkers are
there? How many people work in call centres? How many people use computers at
work? How many work in virtual teams? How fast are these trends growing? Which
countries are leading these developments and which are lagging behind? Is work
really becoming more flexible? And are workers really becoming more mobile?
Drawing on the work of the
European STILE project (www.STILE.be), this unique
book brings together contributions from leading European academic and
independent research institutes and National Statistical Institutes, academic
experts and international organisations. The result is a comprehensive overview
- indispensable reading for statisticians, researchers or policy-makers with an
interest in gaining an accurate insight into the economic and social upheavals
accompanying technological change and informing a responsible public debate on
the future of work.
Contents
Measuring the labour market
in the New Economy: the work of the STILE project / Monique Ramioul & An
Bollen European establishment surveys: obstacles and opportunities on the road
to cross-national convergence / Peter Ester, Markus Promberger & Amelia
Román Employers’ demand for part-time workers: incidence and motives in Germany
and the Netherlands / Piet Allaart & Lutz Bellmann Reflections on mobility
in the New Economy / Anders Ekeland A cost benefit assessment of administrative
databases and surveys in measuring labour market mobility / Mikael Åkerblom
Measuring labour market mobility in the ICT sector / Alex Stimpson &
Maarten Tielens Measuring potential offshoring of ICT intensive using
occupations / Desirée van Welsum & Graham Vickery Coding and classification
of sectors and occupations in the eEconomy / Ursula Huws Occupational profiling
in the Information Society / Ben Hövels New occupations in a new economic
environment: European similarities and differences / An Bollen & Monique
Ramioul How to measure eWork in social surveys / Giovanna Altieri, Francesca
della Ratta & Cristina Oteri
Telework: the latest figures
and what they mean / Joanne Pratt Interplay of technological and organisational
innovations: the case of eWork diffusion in the
2005 250p. ISBN:
90-5550-403-3
HIVA publication n° 959
19.5 € (exclusive shipping)
This publication can be
ordered by email (HIVA@kuleuven.be), by fax (+32 16
323344) or via our ordering facilities on our website www.hiva.be
.
*****************************************
Sandra
Volders
HIVA - Work
and Organisation Sector
Parkstraat
47, B-3000 Leuven (Belgium)
Phone +32 16
32 33 15, Fax +32 16 32 33 44 sandra.volders@hiva.kuleuven.be http://www.hiva.be/
As a
consequence of the university domain name change (kuleuven.be instead of
kuleuven.ac.be), the web addresses of the K.U.Leuven websites will be changing as
well as all staff email addresses (.ac will be dropped).
My new email
address: sandra.volders@hiva.kuleuven.be
--
=================================================================
Dr. Michel J.
Menou
Consultant in
ICT policies and Knowledge & Information Management Adviser of
Somos@Telecentros board http://www.tele-centros.org Member of the
funding steering committee of Telecenters of the Americas Partnership http://www.tele-centers.net/ B.P. 15 49350
Les Rosiers sur Loire, France
Email: Michel.Menou@wanadoo.fr
Phone: +33 (0)2 41518165
Fax: +33 (0)2 41511043
http://www.ucl.ac.uk/ciber/peoplemenou.php
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National Library of Australian joins
international program to assist searchers
John D Byrum [jbyr@loc.gov] Thu 9/06/2005 9:50 PM ifla-l@infoserv.inist.fr; AUTOCAT@listserv.BUFFALO.EDU
Media release Thursday 9 June 2005
National Library of Australian joins
international program to assist searchers
Information seekers face enormous
challenges in finding the resources they need.
With millions of books and other materials for users to discover,
libraries have established a cooperative scheme to help searchers find the
right resources, by recording author and series names through an international
standard system. This system, the Name
Authority component of the Program for Cooperative Cataloguing (NACO), enables
users all over the world to find resources easily through their library's
catalogue.
Libraries record the names which
relate to each publication and also the authoritative version of all authors
names to assist searchers. Library catalogues can then be used to easily find
all the publications of an author, no matter what names they used, or
everything about a particular publication.
For example works by Agatha Christie, including those published by her
under the name Mary Westmacott, can be founding one search because of the
information provided by the records from the international file. If you are searching for Shakespeare's
Macbeth, whether printed, audio, braille or online you can find them all by
clicking on the heading "Shakespeare,William, 1546-1616 McBeth".
In Australia, the National Library
has managed the Australian equivalent, the Australian Name Authority File, with
contributions from every state library, most university libraries and many
other libraries over many years. It has been used by over 1000 Australian
libraries to make sure that their users can find material easily and
accurately. There are now over 1.6
million names recorded with many new names added each year.
To help users around the world the
National Library has now joined the Library of Congress' Name Authority (NACO)
service, and will contribute information about Australian authors to the over
2.3 million database. It will mean users
of libraries around the world can locate material by Australian authors, even
when the authors have used pseudonyms. If
a searcher is interested in publications of Miles Franklin, works that she published
under then name Brent of Bin Bin can be found because Australian libraries have
shared information about authors pseudonyms.
"A key role for libraries around
the world is to help users find materials successfully," commented Jan
Fullerton, Director-General, National Library of Australia. "By working together libraries are able
to share their knowledge to be able to help users all around the world locate resources in our
collections. The National Library's
collaboration with the Program for Cooperative Cataloguing means that material
by Australian authors will be able to be used more easily in libraries in all
nations."
"We are able to share this
information internationally only because of the commitment of Australian
libraries to share their knowledge through online systems. I congratulate libraries for continuing to
support users through their contribution to Libraries Australia and the
Australian Authority file and encourage libraries to contribute in the
future,"
Associate Librarian for Library
Services Deanna Marcum remarked, "The Library of Congress, as the
secretariat for the Program for Cooperative Cataloging, is delighted to have
the National Library of Australia as the newest national library to join the
Program. The National Library will add a
unique and valuable contribution to the sharing of bibliographic data for
worldwide use."
Australian libraries have also
contributed for many years to the international subject database, through the
Subject Authority Co-operative Program coordinated by the Library of
Congress. Accurate names for many
Australian indigenous names and languages, and Australian events are now
recorded in international library catalogues to assist searchers because of the
Library's contribution.
"The National Library is pleased
to have a key role in developing services which can be used to assist searchers
to find all resource held in libraries," commented Fullerton, "These
services can also be used by Internet search engines. The Library is committed to developing new
services in the future which will improve successful access to Australian
material through the Internet."
Further information:
Roxanne Missingham, Assistant
Director-General, resource Sharing Division, National Library of Australia,
phone 02 6262 1143, email rmissingham@nla.gov.au
Margaret Kennedy, Director, Libraries
Australia Database Services, phone 02 6262 1129, email mkennedy@nla.gov.au
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New Directions in Human Information
Behaviour Springer Series: Information Science and Knowledge Management, Vol. 8
2005,
asis-l-bounces@asis.org; on behalf
of; Amanda Spink [aspink@mail.sis.pitt.edu] Thu
18/08/2005 11:17 PM
asis-l@asis.org [Asis-l] New Information Science Book - New directions in
HumanInformation Behavior
New Directions in Human Information Behaviour
Springer Series: Information Science and Knowledge Management, Vol. 8 2005,
Hardcover ISBN: 1-4020-3667-1
Co-Editors: Amanda Spink (Queensland University of
Technology)
Charles Cole (McGill University)
New Directions in Human Information Behavior,
co-edited by Drs. Amanda Spink and Charles Cole provides an understanding of the
new directions, leading edge theories and models in human information behavior.
Information behavior is conceptualized as complex human information related
processes that are embedded within an individual’s everyday social and life
processes.
The book presents chapters by an interdisciplinary
range of scholars who show new directions that often challenge the established
views and paradigms of information behavior studies. Beginning with an
evolutionary framework, the book examines information behaviors over various
epochs of human existence from the Palaeolithic Era and within pre-literate
societies, to contemporary behaviors by 21st century humans. Drawing upon
social and psychological science theories the book presents a more integrated
and holistic approach to the understanding of information behaviors that
include multitasking and non-linear longitudinal processes, individuals’ information ground, information practices and information sharing, digital
behaviors and human information organizing behaviors. The final chapter of the
book integrates these new approaches and presents an overview of the key
trends, theories and models for further research.
This book is directly relevant to information
scientists, librarians, social and evolutionary psychologists. Undergraduate
and graduate students, academics and information professionals interested in
human information behavior will find this book of particular benefit.
************************************
Dr. Amanda Spink
Professor of Information Technology
Faculty of Information Technology
Queensland University of Technology
Gardens Point Campus, 2 George St
Brisbane QLD 4000 Australia
***********************************
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Scholarly Electronic Publishing Weblog
[SEPW@LISTSERV.UH.EDU]; on behalf of; Charles W. Bailey, Jr. [cbailey@UH.EDU]
Thu 11/08/2005 12:39 AM SEPW@LISTSERV.UH.EDU
A preprint of the article "Open Access
Webliography" by Adrian K. Ho and Charles W. Bailey, Jr. is now available.
This annotated webliography presents a wide range of
electronic resources related to the open access movement that were freely
available on the Internet as of April 2005.
http://www.escholarlypub.com/cwb/oaw.htm
This article appears in the volume
33, no. 3 (2005) issue of Reference Services Review, which is a special issue
about "the role of the reference librarian in the development, management,
dissemination, and sustainability of institutional repositories."
http://thesius.emeraldinsight.com/vl=2409844/cl=18/nw=1/rpsv/cw/www/mcb/00907324/v33n3/contp1.htm
A preprint of
my "The Role of Reference Librarians in Institutional Repositories" article in this issue is also available.
http://www.escholarlypub.com/cwb/reflibir.pdf
Both preprints are under the Creative
Commons Attribution-NonCommercial License.
Below is a list of the topics covered
in the webliography:
* Starting Points
* Bibliographies
* Debates
* Directories--E-Prints,
Institutional Repositories, and
Technical Reports
* Directories--Open Access and Free
Journals
* Directories and Guides--Copyright
and Licensing
* Directories and Guides--Open Access
Publishing
* Directories and Guides--Software
* Disciplinary Archives
* E-Serials about Open Access
* Free E-Serials That Frequently
Publish Open Access
Articles
* General Information
* Mailing Lists
* Organizations
* Projects
* Publishers and Distributors
* Search Engines
* Special Programs for Developing
Countries
* Statements
* Weblogs
Best Regards,
Charles
Charles W. Bailey, Jr., Assistant
Dean for Digital Library Planning and Development, University of Houston
Libraries
Home: http://www.escholarlypub.com/
DigitalKoans: http://www.escholarlypub.com/digitalkoans/
Open Access Bibliography: http://www.escholarlypub.com/oab/oab.htm
Scholarly Electronic Publishing
Bibliography: http://info.lib.uh.edu/sepb/sepb.html
Scholarly Electronic Publishing
Weblog: http://info.lib.uh.edu/sepb/sepw.htm
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Oxford Internet Survey (OxIS2005)]
asis-l-bounces@asis.org; on behalf
of; Michel J. Menou [Michel.Menou@wanadoo.fr] Tue
21/06/2005 11:39 PM
ASIS-L; sigiii-l; sigifp-l; eurchap; Euro_Student_ASIST@yahoogroups.com [Asis-l] [Fwd: OII News [2005.06.21]:
Oxford Internet Survey (OxIS2005)]
-------- Original Message --------
Subject: OII News [2005.06.21]: Oxford Internet Survey (OxIS 2005)
Date: Tue, 21 Jun 2005 10:36:17 +0100
From: enquiries <enquiries@oii.ox.ac.uk>
To: <oii-contacts@maillist.ox.ac.uk>
Dear Colleague:
We are pleased to announce that the OII's
report on the 2005 Oxford Internet Survey (OxIS 2005) is now available online
at:
http://www.oii.ox.ac.uk/research/?rq=oxis/index
OxIS 2005 was completed in March.
Covering a wide range of topics from Internet use and non-use to the social
implications of the Internet, it received excellent press coverage, including
coverage of a plateau we reported in the diffusion of the Internet in Britain
and a Sunday Times exclusive on 'How the net changed family life':
http://www.timesonline.co.uk/newspaper/0,,2776-1650507_1,00.html
A print
edition of the report will be available next month. If you would like to
receive a print version of the full report, please email your request, along
with your postal address to: oxis@oii.ox.ac.uk
OxIS is a
major centerpiece of OII research, sponsored this year by AOL, BT, Ofcom and
Wanadoo. More information regarding OxIS is available on our Web site.
Regards,
Bill Dutton,
Director
Corinna di
Gennaro, Survey Research Officer
-------
Oxford
Internet Institute
University of
Oxford
1 St Giles
Oxford
OX1 3JS
Tel: 01865
287210
Fax: 01865
287211
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Scholarly
Electronic Publishing Weblog
Open Lib/Info
Sci Education Forum [JESSE@listserv.utk.edu]; on behalf of; Charles W. Bailey,
Jr. [cbailey@UH.EDU]
Fri
29/04/2005 12:24 AM JESSE@listserv.utk.edu Scholarly Electronic Publishing Weblog
(4/25/05)
Below is the latest issue of SEPW, which I am sending
as a sample issue to the list. If you
are interested in subscribing to this free biweekly e-publication, use this Web
form:
http://listserv.uh.edu/cgi-bin/wa?SUBED1=sepw&A=1
For other
access methods, see the end of the document.
------------------------------------------------------------
Scholarly
Electronic Publishing Weblog
April 25,
2005
------------------------------------------------------------
Next Weblog
update on 5/9/05.
The
Acquisitions Librarian [1] 17, no. 33/34 (2005):
Includes "Choices in Cataloging Electronic Journals"; "Electronic
Collection Management: Completing the Cycle--Experiences at Two
Libraries"; "Electronic Journals in Aggregated Collections: Providing
Access Through the Catalog and a Cold Fusion Database"; "ELIN@:
Electronic Library Information Navigator--Towards the 'One Stop Shop'";
"The Electronic Librarian: Inching Towards the Revolution";
"Harvesting for Disseminating Open Archives and the Role of Academic
Libraries"; "The Impact of Licenses on Library Collections";
"Integrating Print and Electronic Resources:
Joyner
Library's 'Pirate Source'"; "The Method Behind the
Madness:
Acquiring Online Journals and a Solution to Provide Access"; "Travels
into Several Remote Corners of the Information Universe: A Voyage to the
Department of the Houyhnhnmists, or, Licensing Issues and the Integrated
Collection"; "Western Michigan University Libraries'
'Electronic
Journal Finder'"; and other articles.
Collection
Building [2] 24, no. 2 (2005): Includes "Developing Criteria for the
Withdrawal of Print Content Available Online," "The Development of
Electronic Journals in the United Arab Emirates University (UAEU),"
"Report on the 6th International Conference on Grey Literature," and
other articles.
D-Lib Magazine
11, no. 4 [3] (2005): Includes "Social Bookmarking Tools (I): A General
Review [4]," "Social Bookmarking Tools (II): A Case Study--Connotea
[5],"
"Survey
of the Providers of Electronic Publications Holding Contracts with Spanish
University Libraries [6]," and other articles.
DLF Newsletter
5, no. 2 [7] (Spring 2005): Includes a report from New York Public Library [8]
and other information.
The Electronic
Library [9] 23, no. 1 (2005): Includes "Desirable Search Features of
Web-Based Scholarly E-Book Systems"; "The E-Book Industry Today: A
Bumpy Road Becomes an Evolutionary Path to Market Maturity"; "E-Books
in Academic Libraries"; "E-Books in an Academic Library:
Implementation
at the ETH Library, Zurich"; "Electronic
Books: Their
Integration into Library and Information Centers"; "An Overview of
Electronic Books: A Bibliography"; and other articles.
IFLA Journal
31, no. 1 [10] (2005): Includes "Citations and Links as a Measure of
Effectiveness of Online LIS Journals,"
"Copyright
Protection as Access Barrier for People Who Read
Differently:
The Case for an International Approach," and other articles.
Information
Research 10, no. 3 [11] (2005): "Intellectual Property Rights vs. Public
Access Rights: Ethical Aspects of the DeCSS Decryption Program [12]" and
other articles.
The Journal
of Academic Librarianship [13] 31, no. 2 (2005):
Includes "Understanding Metadata and Its Purpose" and other articles.
Journal of
the American Society for Information Science and Technology [14] 56, no. 7
(2005): Includes "The Impact of Impermanent Web-Located Citations: A Study
of 123 Scholarly Conference Publications" and other articles.
Library
Collections, Acquisitions, and Technical Services [15] 29, no. 1 (2005):
Includes "Challenges in Managing E-Books Collections in UK Academic
Libraries," "Electronic or Print Books: Which Are Used?,"
"Library and Information Science Journals: An Editor Survey," and
other articles.
Library
Journal, 15 April 2005 [16]: Includes "Choosing Sides--Periodical Price
Survey 2005 [17]," "Google Scholar Links with Libs. [18],"
"Life After the NIH [19]," and other articles.
portal:
Libraries and the Academy [20] 5, no. 2 (2005):
Includes "Digital Authenticity and Integrity: Digital Cultural Heritage Documents
as Research Resources," "Model for Presenting Resources in Scholar's
Portal," "The Preservation of Digital Content," "Web
Citation by Graduate
Students: A
Comparison of Print and Electronic Theses," and other articles.
RLG DigiNews
9, no. 2 [21] (2005): Includes "Automating
Preservation:
New Developments in the PRONOM Service [22],"
"A
Comparison Between Migration and Emulation in Terms of Costs [23]," and
other articles.
Technology
Review (May 2005 [24]): Includes "Google and the Coming Search Wars,
Revisited [25]," "The Infinite Library [26]," and other
articles.
------------------------------------------------------------
http://info.lib.uh.edu/sepb/sepw.htm
Copyright © 2005 by Charles W.
Bailey, Jr.
This work is licensed under the
Creative Commons Attribution-NonCommercial License. To view a copy of this
license, visit http://creativecommons.org/licenses/by-nc/2.0/
or send a letter to Creative Commons, 559 Nathan Abbott Way, Stanford,
California 94305, USA.
Bailey, Charles W., Jr. Scholarly
Electronic Publishing Bibliography. Houston: University of Houston Libraries,
1996-2005.
http://info.lib.uh.edu/sepb/sepb.html
SEPW Mailing List Subscription
http://info.lib.uh.edu/sepb/sepwlist.htm
Atom Feed
http://sepw.blogspot.com/atom.xml
RSS Reed (FeedBurner)
http://feeds.feedburner.com/ScholarlyElectronicPublishingWeblogrss
Open Access
Bibliography: Liberating Scholarly Literature with E-Prints and Open Access
Journals
http://info.lib.uh.edu/cwb/oab.htm
------------------------------------------------------------
[1] http://www.haworthpress.com/store/TOC.asp?sku=J101
[2] http://caliban.emeraldinsight.com/vl=6763612/cl=95/nw=1/rpsv/cw/www/mcb/01604953/contp1.htm
[3] http://www.dlib.org/dlib/april05/04contents.html
[4] http://www.dlib.org/dlib/april05/hammond/04hammond.html
[5] http://www.dlib.org/dlib/april05/lund/04lund.html
[6] http://www.dlib.org/dlib/april05/alvite/04alvite.html
[7] http://www.diglib.org/pubs/news05_02/
[8] http://www.diglib.org/pubs/news05_02/nyplnews5.pdf
[9] http://zerlina.emeraldinsight.com/vl=1350183/cl=28/nw=1/rpsv/cw/www/mcb/02640473/contp1.htm
[10] http://ifla.org/V/iflaj/IFLA-Journal-1-2005.pdf
[11] http://informationr.net/ir/10-3/infres103.html
[12] http://informationr.net/ir/10-3/paper230.html
[13] http://www.sciencedirect.com/science?_ob=JournalURL&_cdi=6556&_auth=y&_acct=C000050221&
_version=1&_urlVersion=0&_userid=10&md5=3a10a6fa76a3cbaaa079ef9061cb353a
[14] http://www3.interscience.wiley.com/cgi-bin/jhome/76501873
[15] http://www.sciencedirect.com/science/journal/14649055
[16] http://www.libraryjournal.com/toc/4/15/2005
[17] http://www.libraryjournal.com/article/CA516819
[18] http://www.libraryjournal.com/article/CA516043
[19] http://www.libraryjournal.com/article/CA516022
[20] http://muse.jhu.edu/journals/pla/
[21] http://www.rlg.org/en/page.php?Page_ID=20571
[22] http://www.rlg.org/en/page.php?Page_ID=20571#article1
[23] http://www.rlg.org/en/page.php?Page_ID=20571#article0
[24] http://www.technologyreview.com/articles/05/05/issue/mag_toc.asp
[25] http://www.technologyreview.com/articles/05/04/wo/wo_040405ferguson.asp
[26] http://www.technologyreview.com/articles/05/05/issue/feature_library.asp
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SIG on Blogs,
Wikis & Podcasting: Potential new?
asis-l-bounces@asis.org;
on behalf of; Michael R. Leach [mrleach@fas.harvard.edu] Tue 21/06/2005 1:34 AM
asis-l@asis.org [Asis-l] Potential new SIG on Blogs, Wikis & Podcasting
Dear Colleagues,
I have been approached by a number of members within
ASIST about the formation of a new Special Interest Group on Blogs, Wikis, and
Podcasting—think of it as “SIG-BWP” for the moment. At this
point, I am just soliciting everyone to see who else may be interested in
joining, leading, supporting a new SIG-BWP. Send me your contact information
and I will “keep you in the loop” as we move forward with this initiative.
Thanks.
Michael Leach
President-Elect, ASIST
leach@physics.harvard.edu <mailto:leach@physics.harvard.edu>
--
Michael R. Leach
Director, Physics Research Library,
Harvard University
17 Oxford St., Cambridge, MA 02138
USA
&
Head of Collection Development, Cabot
Science Library, Harvard University
1 Oxford St., Cambridge, MA 02138 USA
1-617-495-2878 (voice);
1-617-495-0416 (fax) leach@physics.harvard.edu or mrleach@fas.harvard.edu
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US National
Science Board Draft Report on Long Lived Digital Data Collections
J.K.Vijayakumar
[vijayakumarjk@yahoo.com] Tue
5/04/2005 9:39 PM ifla-l@infoserv.inist.fr;
rscao-l@infoserv.inist.fr; india-lis@infoserv.inist.fr [IFLA-L] FW: US National
Science Board Draft Report on Long Lived Digital Data Collections
On Behalf Of Clifford Lynch
Sent:
Tuesday, April 05, 2005 12:26 AM
To:
CNI-ANNOUNCE -- News from the Coalition
Subject:
[CNI-ANNOUNCE] US National Science Board Draft Report on Long Lived
Digital
Data Collections
The
National Science Board has just released an important draft
report
titled "Long-Lived Digital Data Collections: Enabling Research
and
Education for the 21st Century" for public comment; comments are
requested
by May 1. You can find the report at:
http://www.nsf.gov/nsb/meetings/2005/LLDDC_draftreport.pdf
and information about how to submit
comments is linked off the main
National Science Board page at
For those
at the CNI spring meeting, Chris Greer will be presenting a
summary of
this report at one of the 1pm Tuesday April 5 project
briefing
sessions; we ! will try to get a copy of his presentation on
the CNi
web site after the meeting.
Clifford
Lynch
Director,
CNI
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"The Virtual
Customer": New IFLA Publication
Sjoerd
Koopman [Sjoerd.Koopman@ifla.nl] Wed
28/09/2005 4:46 PM Ifla-l@infoserv.inist.fr [IFLA-L]
New IFLA Publication: "The Virtual Customer"
New IFLA Publication: "The
Virtual Customer"
The virtual customer: a new paradigm
for improving customer relations in libraries and information services.
O cliente virtual: um novo paradigma
para melhorar o relacionamento entre clientes e serviços de informação e
bibliotecas L'usager virtuel: un nouveau paradigme pour améliorer le service à
la clientèle dans les bibliothèques et services d'information El cliente
virtual: un nuevo paradigma para mejorar el relacionamiento entre clientes y
servicios de información y biblioteca
For several years the concept of «virtual client» or «virtual customer» has been part of the world of libraries
and information services. This publication contains the proceedings of a
satellite meeting on this topic, organized by IFLA's Management and Marketing
Section and held in Sao Paulo in Brazil in August 2004.
It contains papers from more
general points of view such as the
democratization of access to digital information to more specific questions
such as virtual libraries and new services, not forgetting user and librarian
education, web site design, more specialized information, etc. The readers of
these proceedings will find along these pages a very stimulating content which
will guide them towards better services for virtual clients.
Papers are presented in the original
language of their presentation (Portuguese, French, Spanish and English) with
summaries in these four languages.
The virtual customer: a new paradigm
for improving customer relations in libraries and information services.
Edited by Sueli Mara Soares Pinto
Ferreira and Réjean Savard.
München: Saur, 2005, 385 p.
(IFLA Publications; 117)
ISBN 3-598-21845-1
Price: EUR 128 (IFLA Members EUR 96)
Order:
K.G. Saur Verlag
P.O. Box 701620
81316 Munich, Germany
Tel:
+49-89-76902-300 - Fax: +49-89-76902-150/250 - E-mail: saur.info@thompson.de
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